Welcome to HelloMe. These Terms of Service ("Terms") are a binding agreement between you and HelloMe ("we", "us") governing your use of the HelloMe mobile app and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 13 years old (or the minimum digital-consent age in your country) to use HelloMe. If you are under 18, you represent that a parent or guardian has reviewed and agreed to these Terms on your behalf.
You sign in with your phone number, verified by a one-time SMS code. You are responsible for the activity on your account and for keeping access to your phone number secure. One person per account; don't impersonate anyone or misrepresent who you are.
HelloMe lets you share a simple availability status ("free", "text", "busy") and a short note with circles of people who have mutually added you. It is not an emergency service; never rely on it for urgent or safety-critical communication.
You may add a display name, a profile photo, and short status notes ("user content"). You are solely responsible for your user content and interactions.
No tolerance for objectionable content or abusive behavior. You agree not to post, send, or share content that is unlawful, harassing, hateful, threatening, sexually explicit, that depicts or promotes violence, or that infringes anyone's rights — and not to harass, stalk, impersonate, spam, or abuse other users. We have a zero-tolerance policy for objectionable content and abusive users.
To keep the community safe, HelloMe provides in-app tools to Block and Report other users (see the person's menu). We review reports and may, at our discretion and without notice: - remove content, - suspend or terminate accounts, and - act on reports of objectionable content or abusive users, typically within 24 hours.
By using the Service you consent to this moderation. Do not attempt to circumvent Blocks, the report system, rate limits, or any technical protection.
You consent to receive SMS one-time passcodes for sign-in, and — if you enable them — push notifications. Standard message and data rates may apply. You can disable push notifications in your device or in-app settings.
Your use of the Service is subject to our Privacy Policy, which explains what we collect and why. You can delete your account and associated data at any time in Settings → Delete account.
The Service, excluding your user content, is owned by us and our licensors. We grant you a limited, personal, non-transferable, revocable license to use the app. You retain rights to your user content and grant us a limited license to store and display it solely to operate the Service.
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service or other users.
The Service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service.
We may update these Terms; material changes will be reflected by an updated effective date and, where appropriate, in-app notice. Continued use after changes means you accept them.
Questions about these Terms: legal@hellome.us.